WARRANTY
We are an authorized dealer. Most products come with 1 year manufacturer limited warranty, we recommend to contact the manufacturers for detailed warranty information. For any questions or technical support contact our support Team

SECURITY STATEMENT
We take your privacy and credit card information security seriously. To keep shopping safe our server uses high encryption software and SSL (secure socket layer) to encrypt information. It means that all information exchanged with our server can not be viewed by any third party. During the ordering process inside our online catalog, click on the secured padlock at the bottom or the top of your browser window. A window should open with details information about the owner, Certification authority, validity and status of the SSL certificate.

ORDERS / SHIPPING
All orders received before 4:00PM Eastern time on in-stock items, are usually shipped out the same day. Upon shipping our server sends both Billing and the Tracking information via e-mail to the customer. If for any reason an item is not shipped on time, a customer service associate will contact you via phone or E-mail. Customers have the choice to ship Next Day, Second Day and Ground Delivery Service. In some cases we may use USPS (US Mail) Priority and Express services. Shipping rates are for US destinations only.

RETURN POLICY
We want you to be satisfied of your online purchase, that's why our products are backed up by 14 days trial period. If for any reason you are not satisfied, contact our RMA Department to obtained a return authorization number; the shipping charges are not refundable. Note: It might take 2 weeks or more before credits are applied to accounts. We will not accept returns nor issue any credit: After 30 days from date of purchase, no RMA# was obtained, large orders (From ten items and up), used or missing accessories or manuals, damaged packaging or products.

PAYMENT OPTIONS
In addition of accepting credit cards and Paypal we welcome checks or money orders; but allow 1 to 2 weeks for processing. Simply select the "PRINT AND MAIL OR FAX OPTION" in our order form. Make Check payable to Martineau & CO.

INTERNATIONAL ORDERS
We will ship to most foreign countries but international shipping rates will apply. Most countries including Puerto-Rico and Canada may charge custom duties and taxes for imports; which are the responsibilities of the consignee. PAy with Paypal or with credit card but we require copies of photo ID, front and back of the credit card and a sample of signature (By fax 305-232-1812 or e-mail, but make sure to hide some numbers). If we can not process your credit card information you can pay with check or wire transfer. For wire transfer information contact us: Sales Dept..

TRADEMARKS
All products, company names or other marks appearing on this Site are the trademarks of their respective owners. Nothing contained in the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Site without prior written permission of Martineau & CO or other owners.